Every order from The Third Facet is carefully prepared, securely packaged, and shipped with the attention fine jewelry deserves.

Production Times

Many of our designs are made to order and enter production after your purchase is confirmed.

• Made-to-order jewelry typically requires 7–10 business days before shipment.
• Custom jewelry, bespoke commissions, special orders, and pieces requiring additional sourcing may take longer.
• Any estimated completion or delivery date is an estimate and is not guaranteed.

If a different production timeline applies to a particular piece, it will be communicated through the product description, order confirmation, or direct correspondence with you.

Domestic Shipping

We offer complimentary insured standard shipping to eligible addresses within the United States.

• Tracking information is sent by email after your order ships.
• Signature confirmation may be required upon delivery.
• Orders are shipped in secure, discreet packaging.
• Expedited shipping, when available, does not shorten production time.

International Shipping

At this time, we do not offer international shipping.

Shipping Address

Please confirm that your name, shipping address, unit or suite number, and contact information are complete and accurate before submitting your order.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to the shipping carrier.

The customer may be responsible for additional shipping costs resulting from an incomplete or incorrect address, refused delivery, or a package returned to us as undeliverable.

Delivery and Signature Confirmation

Because fine jewelry is valuable, an adult signature may be required. Please arrange for someone to be available at the delivery address.

A package marked as delivered by the carrier is considered delivered unless the carrier confirms otherwise. We recommend shipping to a secure location where the package can be received directly.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery timing may be affected by weather, service interruptions, holidays, security procedures, or other circumstances outside our reasonable control.

We will gladly assist with available tracking information, but The Third Facet cannot guarantee carrier delivery dates.

Lost or Damaged Packages

If your package appears lost, arrives visibly damaged, or shows signs of tampering, please retain all packaging and contact us promptly at hello@thethirdfacet.com.

Do not discard the shipping box, labels, jewelry packaging, or other materials while a carrier or insurance claim is being reviewed. We may request photographs, documentation, or your cooperation with the carrier's investigation.

Questions

For questions about production or shipping, contact us at hello@thethirdfacet.com or call (323) 793-8922.