Every piece from The Third Facet is thoughtfully prepared and, in many cases, crafted specifically for you. Please review the following policy before placing your order.

Final-Sale Items

Made-to-order jewelry, custom and bespoke designs, engraved or personalized pieces, resized jewelry, and special orders are final sale and are not eligible for return, exchange, or refund.

Order Cancellations

Please contact us as soon as possible if you need to request a cancellation. We cannot guarantee that an order can be canceled once materials have been ordered or production has begun.

Custom-design deposits and payments are non-refundable once design work, sourcing, or production has begun.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your jewelry arrives damaged, you receive an incorrect item, or you believe your piece has a manufacturing defect, contact us within 7 days of delivery.

Email hello@thethirdfacet.com and include:

• Your order number
• A description of the issue
• Clear photographs of the jewelry and packaging

We will review your request and provide further instructions. Depending on the circumstances, an approved remedy may include repair, replacement, or another resolution we determine to be appropriate.

Return Authorization

Do not send jewelry back without first contacting us. Returns sent without prior authorization may not be accepted.

Approved items must be returned in their original packaging and in the condition in which they were received. Return instructions, including the appropriate shipping address, will be provided after your request is approved.

Return Shipping

Unless the return results from an error by The Third Facet or an approved manufacturing issue, the customer is responsible for return shipping, insurance, and any associated costs.

The Third Facet is not responsible for unauthorized returns or items lost or damaged during return transit. We strongly recommend using a trackable, fully insured shipping service.

Refunds

If a refund is approved, it will be issued to the original payment method after the returned item has been received and inspected.

Original shipping charges, expedited shipping fees, and other nonrefundable charges will not be refunded unless required by applicable law or the return results from our error.

Your financial institution may require additional time to post an approved refund to your account.

Ring Resizing

Complimentary resizing may be available on eligible rings within two ring sizes, subject to the design, construction, materials, and condition of the piece.

Some rings cannot be resized safely. Please contact us before sending your ring so we can determine whether the requested adjustment is possible. Additional resizing, significant size changes, shipping, or work outside the original scope may incur a fee.

Questions

For questions about a return, refund, cancellation, or resizing request, contact us at hello@thethirdfacet.com or call (323) 793-8922.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.